If you think you’ve fallen victim to a utility scam, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.
We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.
We’re integrating sustainability into every part of our operations and through customer partnerships.
Empowering customers' experience with more tools and features.
We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.
LG&E and KU have a steadfast and unwavering commitment to the communities they serve.
LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.
empowering Kentucky’s future through smart investments.
You will need to provide:
You will need to provide:
You will need to provide:
Now is a great time to get organized so your new place is safe, efficient and comfortable.
Important information about residential joint accounts.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
If you suspect a natural gas leak, ALWAYS leave the area immediately.
If you need immediate assistance, or to report a gas leak/odor, contact us at:
LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)
We are currently experiencing a high call volume, and individuals who call us may experience long waits. For faster service, use our mobile app or My Account to safely and securely manage your account — including paying your bill, managing notifications, reporting outages, moving service, signing up for paperless billing and more.
Suspected gas leak
If you suspect a natural gas leak, ALWAYS leave the area immediately.
LG&E: 502-589-1444
or 800-331-7370 (press 1-1-1)
Power line or pole down
LG&E: 502-589-1444
or 800-331-7370 (press 1-1-2)
KU/ODP: 800-981-0600 (press 1-1)
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. You also can take many actions through our mobile app or My Account. Watch these quick videos to learn how.
Once you have called LG&E or KU, you may then press one of these fast-path options
LG&E Electric Outage
1-1-2
KU/ODP Electric Outage
1-1
LG&E Gas Emergency
1-1-1
Stop or Move Existing Service
1-3-1
Start New Service
1-3-2
New Construction
1-3-3
Make a payment
1-2-3
Make payment arrangements (if eligible)
1-2-2
Billing Questions
1-2-4-5
Account Balance/Due Date and Meter Reading Window
1-2-1
Auto Reconnect (self-service)
1-2-2-2-1
Payment info - online, locations, mailing address, automatic payments and assistance agencies
1-2-4-2
Website Assistance
1-4-1
Energy Efficiency
1-4-2
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211
Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212
These addresses a for our corporate offices and are not to be used for mailing utility payments.
220 West Main Street
Louisville, KY 40202
One Quality Street
Lexington, KY 40507
Drive through windows are available at all offices except Harlan, Eddyville, and Middlesboro for customer transactions.
Customers can continue to use the Payment Drop Boxes as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.
| Address | Office Hours |
|---|---|
| Campbellsville: 109 W. Main St. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Carrollton: 215 Eleventh St. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Danville: 198 W. Broadway (This business office will close June 2, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Earlington: 111 W. Main St. (This business office will close March 31, 2023.) |
8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Eddyville: 219 W. Main St. (This business office will close April 28, 2023.) |
8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Elizabethtown: 242 W. Dixie Ave (This business office will close April 28, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Georgetown: 205 W. Clinton St. (This business office will close June 2, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Greenville: 380 Airport Rd. | 8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Harlan: 184 Bank Dr. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Kevil: 101 Freedom Boulevard | 8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Lexington: One Quality Street | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| London: 611 Myers Baker Road | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Maysville: 215 Wall St. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Middlesboro: 2201 Cumberland Ave. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Morehead: 138 N. Blair Ave. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Morganfield: 2800 US Highway 60 East | 8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Mt. Sterling: 209 W. Locust St. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Paris: 1445 S. Main St. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Richmond: 200 E. Water St. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Shelbyville: 1100 Main St. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Somerset: 306 N. Main St. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Versailles: 250 Crossfield Drive | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Winchester: 308 W. Lexington Ave. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Norton, VA: 1000 Park Ave., NW | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Pennington Gap, VA: 42311 E. Morgan Ave. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
To make a payment by cash or debit card, try one of our authorized retail payment agents.
Customers can continue to use the Payment Drop Box on 8th Street as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.
| Address | Office Hours |
|---|---|
| 820 West Broadway Louisville, KY 40202 |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
To make a payment by cash or debit card, try one of our authorized retail payment agents.
Drive-through windows are available for customer transactions.
Customers can continue to use the Payment Drop Boxes as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.
| Address | Office Hours |
|---|---|
| Norton, VA: 1000 Park Ave., NW | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
| Pennington Gap, VA: 42311 E. Morgan Ave. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
To make a payment by cash or debit card, try one of our authorized retail payment agents.
Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by debit card (Walmart only) or cash. Additional fees apply.
Use the link below and check “Account Number” under “Ways to Pay” to find locations near you.
