If you think you’ve fallen victim to a utility scam, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.
We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.
We’re integrating sustainability into every part of our operations and through customer partnerships.
Empowering customers' experience with more tools and features.
We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.
LG&E and KU have a steadfast and unwavering commitment to the communities they serve.
LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.
empowering Kentucky’s future through smart investments.
You will need to provide:
You will need to provide:
You will need to provide:
Now is a great time to get organized so your new place is safe, efficient and comfortable.
Important information about residential joint accounts.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
If you suspect a natural gas leak, ALWAYS leave the area immediately.
If you need immediate assistance, or to report a gas leak/odor, contact us at:
LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)
Emergency: If the situation is dangerous or life threatening, call 911.
Report your outage 24 hours a day/7 days a week.
Stay away from downed wires. Always assume any downed wire is an energized power line and call immediately. Be cautious when clearing fallen tree limbs and debris. Learn more about reporting downed power lines and being safe around them.
Use our mobile app to report an outage, get outage status information and view the outage map. Logged in? Tap Outage or tap Guest Access without logging in.
Text OUTAGE to 4LGEKU (454358)
We will use the number you texted from to find the location where power is out. We’ll text you address information and ask you to verify it. If it isn’t the correct address, you can enter a different phone number, the account number or the meter number for the outage location.
Report your outage online through your account.
Report your outage by phone 24 hours a day/7 days a week.
LG&E: 502-589-1444 or 800-331-7370
(fast path 1-1-2)
KU/ODP: 800-981-0600 (fast path 1-1)
Emergency: If the situation is dangerous or life threatening, call 911.
Our outage map is updated in near real-time to reflect the most up-to-date information available on outages in your area, including estimated restoration time and the cause of an outage, if known.
Frequently asked questions and additional information.
If your power comes on and then goes back off, that can happen for a couple reasons.
During inclement weather, trees can sway and make contact with power lines, causing a brief disruption to your service. However during a longer event, trees can weaken and break causing more damage to our power lines, which would require crews to come out and make repairs.
Other times, crews will make temporary repairs to restore your service as quickly as possible. However, they will need to briefly disrupt your service again to make permanent repairs at a later time.
Sometimes your service may go out for other reasons:
In some instances, your service may be affected by a planned outage in your area so that our crews can perform upgrades or repairs to your service. We make every effort to provide advance notification of any planned outage that may impact your service.
Get answers directly from our subject matter experts.
